< Smile Train Timeline I promote this website mainly through social media, especially Instagram. This was where I first noticed Susannah Schaefer, CEO of the global cleft charity Smile Train ‘liking’ my posts. The fact she had even noticed my little website and account was absolutely gob-smacking! It was then, late on a December evening, trudging through university coursework that I decided to reach out and send her a direct message. I sent it (quite honestly) because I was t