< Psychology/Dealing with Disappointment Sadly, this is an inevitable part of being an NHS patient for over twenty years, where your carers often need over thirty years of education to complete your treatment. Whilst being a cleft lip and palate patient there have only been three particular retirements that I remember and that I believe had an impact on me. The first was my first orthodontist. When I was five he made me cry when he took impressions of my teeth without telling